Skylight Dispatchers (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.skylightdispatchers.com) and use our dispatching, back-office, and logistics outsourcing services.
1. Information We Collect
To provide our logistics and dispatching services, we may collect the following types of information:
Business & Compliance Data: Motor Carrier (MC) numbers, DOT numbers, Certificates of Insurance (COI), W-9 forms, Notice of Assignment (NOA), and carrier packets.
Financial Information: Billing addresses, bank account details, and factoring company information required for Billing & Invoice Processing.
Operational & Tracking Data: Real-time location data, ELD information, Bills of Lading (BOL), Proof of Delivery (POD), and route histories necessary for our Track & Trace (TnT) and Exception Management services.
Website Usage Data: IP addresses, browser types, log data, and interaction metrics collected via cookies when you visit our website.
2. How We Use Your Information
We use the collected information exclusively to facilitate and improve our operations, including:
Providing 24/7 dispatching, load booking, and TMS administration.
Onboarding carriers and vendors with brokers and shippers.
Tracking high-risk and standard loads to provide real-time ETA updates.
Processing billing, invoices, and managing OS&D claims.
Communicating with you regarding service updates, customer support, and spot quoting.
3. Sharing Your Information
We do not sell your personal or business data. We only share your information with third parties as necessary to perform our services:
Freight Brokers & Shippers: To book loads, submit onboarding packets, and share tracking updates.
Factoring Companies: To facilitate your billing and invoice processing.
Technology Providers: Third-party TMS platforms, tracking software, and EDI/API integrations used to manage your freight.
Legal & Compliance Entities: When required by law, subpoena, or to protect our legal rights.
4. Data Security
We implement industry-standard administrative and technical security measures to protect your sensitive documents (such as W-9s and COIs) and operational data against unauthorized access, alteration, or disclosure.
5. Your Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact us at office@skylightdispatchers.com.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us: Skylight Dispatchers 13151 Emily Rd Suite 109, Dallas, TX 75240, United States Phone: +1 469 496-2159 Email: office@skylightdispatchers.com
